Data Protection & Privacy
hdb88 Privacy Policy
At hdb88, protecting your personal information is a top priority. This Privacy Policy explains exactly what data we collect, why we collect it, how it is used and stored, and the rights you have over your information as a player on Bangladesh's premier online casino platform.
Our Commitments
How hdb88 Protects Your Privacy
These six principles underpin every data-handling decision we make at hdb88. Full details for each topic follow in the numbered sections below.
End-to-End Encryption
All data transmitted between your device and hdb88 is protected by industry-standard SSL/TLS encryption. Your login credentials, payment details, and personal information are never sent in plain text.
No Data Selling
hdb88 does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. Your data is used solely to operate, improve, and secure your account experience.
You Control Your Data
You have the right to access, correct, export, and request deletion of the personal information held on your hdb88 account. Submit a request at any time by contacting our support team.
Defined Retention Periods
hdb88 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations in Bangladesh.
Transparent Cookie Use
We use cookies solely to maintain session state, analyse aggregate site usage, and improve platform performance. We do not use third-party advertising cookies or cross-site behavioural tracking.
Regulatory Compliance
hdb88 complies with applicable data protection and anti-money laundering (AML) regulations, including obligations that require us to verify player identity and retain transaction records for a defined statutory period.
This Privacy Policy ("Policy") describes how hdb88 ("hdb88", "we", "us", "our") collects, uses, discloses, and safeguards the personal information of users ("you", "Player") who access or use the hdb88 website at hdb88.app and all related services (collectively, the "Platform"). This Policy forms part of the hdb88 Terms & Conditions and should be read alongside them.
By creating an account or otherwise using the hdb88 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your information as described herein. If you do not agree with this Policy, please do not use the Platform.
1. Information We Collect
hdb88 collects personal information that is necessary to provide you with a secure, compliant, and high-quality gaming experience. The categories of data we collect are described below.
1.1 Information You Provide Directly
- Registration Data: Full legal name, date of birth, residential address (city, district, postal code), email address, and mobile number provided when you create your hdb88 account.
- Identity Verification Documents: National Identity Card (NID) number, passport, or birth certificate details submitted when you complete Know Your Customer (KYC) verification.
- Payment Information: Mobile financial service account numbers (bKash, Nagad, Rocket, Upay), Dutch-Bangla Bank account details, or Visa/Mastercard numbers used for deposits and withdrawals. Full card numbers are never stored on hdb88 servers — only masked identifiers are retained.
- Support Communications: The content of messages you send to the hdb88 support team via email or live chat, including any attachments submitted as part of a dispute or query.
- Responsible Gaming Preferences: Deposit limit selections, session time limits, self-exclusion requests, and cooling-off period settings you configure in your account.
1.2 Information Collected Automatically
- Device & Technical Data: IP address, browser type and version, operating system, device model, screen resolution, and time zone (Bangladesh Standard Time, UTC+6).
- Usage Data: Pages visited, game sessions played, bet amounts, session duration, navigation paths through the Platform, and feature interactions.
- Transaction Logs: A complete record of all deposits, withdrawals, wagers, bonuses claimed, and account balance changes associated with your hdb88 account.
- Cookie and Session Data: Information stored in browser cookies and session tokens as described in Section 4 of this Policy.
Data Minimisation: hdb88 applies a data minimisation principle — we collect only the personal information that is strictly necessary for the purposes described in this Policy. We do not request or store information that serves no operational, legal, or regulatory function.
1.3 Data Collected from Third Parties
In limited circumstances, hdb88 may receive personal information about you from third-party sources, including:
- Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) who provide transaction confirmation and fraud signals.
- Identity verification service providers engaged to perform automated NID cross-checks in compliance with AML obligations.
- Responsible gaming databases maintained by third-party self-exclusion scheme operators, consulted to prevent access by self-excluded individuals.
2. How We Use Your Data
hdb88 uses the personal information we collect for the following purposes. Each use is grounded in either your contractual relationship with us, our legal obligations, or our legitimate operational interests.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration data, contact details | Contract performance |
| Identity verification (KYC) | NID, passport, date of birth | Legal obligation (AML) |
| Processing deposits and withdrawals | Payment information, transaction logs | Contract performance |
| Fraud prevention and security | IP address, device data, transaction logs | Legitimate interest |
| Responsible gaming monitoring | Usage data, betting patterns, limits set | Legal obligation / consent |
| Customer support | Support communications, account data | Contract performance |
| Platform improvement and analytics | Usage data, cookie data (aggregated) | Legitimate interest |
| Promotional communications (if opted in) | Email address, game preferences | Consent |
| Regulatory reporting and AML compliance | Transaction logs, identity documents | Legal obligation |
hdb88 does not use automated decision-making or profiling in ways that produce legal or similarly significant effects on players, except as strictly required by AML and responsible gaming obligations. You may contact us to request human review of any automated decision that affects your account.
3. Data Sharing & Third Parties
hdb88 does not sell, rent, or trade your personal information to third parties for marketing purposes. We share data only in the specific circumstances described below, and always with appropriate contractual safeguards in place.
3.1 Service Providers
We engage trusted third-party service providers to help us operate the hdb88 Platform. These providers act strictly as data processors under our instruction and are bound by confidentiality agreements. Categories of service providers include:
- Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, and Mastercard — to process deposits and withdrawals securely.
- Identity Verification Providers: Third-party KYC platforms engaged to validate NID documents and detect fraudulent identities.
- Cloud Infrastructure Providers: Hosting and database services that store hdb88 player data on secured, access-controlled servers.
- Customer Support Platforms: Live chat and ticketing software providers used to manage support interactions.
- Analytics Providers: Tools that process aggregated, anonymised usage data to help us understand Platform performance. No personally identifiable information is shared with analytics providers.
3.2 Legal and Regulatory Disclosures
hdb88 may disclose your personal information to competent authorities, law enforcement agencies, or regulatory bodies where we are legally compelled to do so, including for the purposes of:
- Compliance with anti-money laundering (AML) regulations and suspicious transaction reporting obligations.
- Responding to valid court orders, subpoenas, or official government requests in Bangladesh.
- Preventing, detecting, or investigating fraud, security incidents, or illegal activity.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of all or part of the hdb88 business, your personal information may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change to how your data is handled before it takes effect.
hdb88 will never share your financial account details (bKash number, Nagad number, bank account) with any third party except the payment processor involved in your transaction. If you receive any communication purporting to be from hdb88 requesting your payment credentials, treat it as fraudulent and contact us at [email protected] immediately.
4. Cookies & Tracking Technologies
hdb88 uses cookies and similar tracking technologies to ensure the Platform functions correctly, to maintain your login session, and to gather aggregated data about how the Platform is used. A cookie is a small text file stored on your device by your web browser.
4.1 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session and security tokens; essential for the Platform to function. | Session |
| Functional | Remember your language preference, display settings, and responsible gaming limit selections. | Up to 12 months |
| Analytical | Collect aggregated, anonymised data on page visits and feature usage to help us improve the Platform. | Up to 24 months |
hdb88 does not use advertising cookies, retargeting cookies, social media tracking pixels, or any third-party cookie that tracks your behaviour across websites other than hdb88.app.
4.2 Managing Cookies
You can control and delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair the functionality of the hdb88 Platform, including your ability to stay logged in during a session. Disabling functional or analytical cookies will not prevent you from using the Platform but may reduce personalisation features.
5. Data Security & Retention
hdb88 implements a multi-layered security architecture to protect your personal information against unauthorised access, loss, misuse, or alteration.
5.1 Security Measures
- SSL/TLS Encryption: All data in transit between your browser or app and hdb88 servers is encrypted using Transport Layer Security (TLS 1.2 or higher).
- Encryption at Rest: Sensitive personal data fields — including identity document numbers and payment identifiers — are encrypted at the database level using AES-256 encryption.
- Access Controls: Access to personal data within hdb88 is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and audited.
- Two-Factor Authentication (2FA): hdb88 staff with access to production systems are required to use two-factor authentication. Players are strongly encouraged to enable 2FA on their accounts for additional security.
- Penetration Testing: hdb88 engages independent security specialists to conduct periodic penetration tests and vulnerability assessments of the Platform.
- Incident Response: In the event of a data breach that poses a risk to your rights, hdb88 will notify affected players and relevant authorities without undue delay in accordance with applicable law.
5.2 Data Retention
hdb88 retains your personal information for different periods depending on the category of data and the purpose for which it is held:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | AML / legal obligation |
| Identity verification documents | Duration of account + 5 years post-closure | AML / legal obligation |
| Transaction records | 7 years from transaction date | Financial record-keeping regulation |
| Support communications | 3 years from last interaction | Dispute resolution |
| Cookie / analytical data | Up to 24 months | Platform improvement |
| Marketing preferences | Until withdrawn or account closed | Consent-based |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual player.
6. Your Privacy Rights
As a player on the hdb88 Platform, you have a number of rights in relation to your personal information. hdb88 is committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, contact our team at [email protected] with the subject line "Privacy Rights Request".
hdb88 will respond to all valid privacy rights requests within 30 days of receipt. Where a request is complex or high in volume, we may extend this period by a further 60 days and will notify you accordingly. We may ask you to verify your identity before processing a request to protect against unauthorised data access.
7. Children's Privacy
The hdb88 Platform is strictly intended for adults aged 18 years and above. 18+ hdb88 does not knowingly collect, process, or retain personal information from individuals under the age of 18.
If you are a parent or guardian and believe that a minor in your care has provided personal information to hdb88 or has accessed the Platform, please contact us immediately at [email protected]. Upon receiving a credible notification, hdb88 will:
- Immediately suspend the account in question pending investigation.
- Delete all personal information associated with the underage user as soon as technically practicable, subject to any overriding legal retention obligations.
- Refund any real-money deposits made by the minor to the original payment source, following identity verification of the parent or guardian.
- Report the incident to relevant authorities where required by applicable child protection regulations.
hdb88 employs age verification controls at registration and at withdrawal stages to minimise the risk of underage access. If you are under 18, please do not attempt to register or use the hdb88 Platform.
8. Policy Updates & Contact
8.1 Updates to This Policy
hdb88 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via the email address on record. We encourage you to review this Policy periodically to stay informed about how your personal information is being protected.
Your continued use of the hdb88 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not accept the revised Policy, you must discontinue use of the Platform and request account closure.
8.2 Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data hdb88 holds about you, please contact our dedicated privacy team using the details below. We are available 24 hours a day, 7 days a week, and aim to respond to all privacy inquiries within 2 business days.
- Email: [email protected] (subject line: "Privacy Inquiry")
- Website: hdb88.app
- Support hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
Our Commitment: hdb88 takes every privacy inquiry seriously. Whether you want to update your data, understand how we use it, or raise a concern about a potential breach, our team is here to assist. We will never ask for your password or full payment account number when responding to a privacy request.
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